Refund policy

We want you to be satisfied with your purchase. Please review our policy below carefully.

Eligibility for Returns & Exchanges

  • Items must be unused, unworn, and in original packaging

  • Request must be made within 3 days of delivery

  • Proof of purchase (receipt or order number) is required

Items NOT Eligible for Returns or Exchanges

For hygiene and safety reasons, the following items are final sale:

  • Colognes / perfumes

  • Earrings

  • Opened or used personal care items

  • Sale or clearance items

Exchanges

  • Exchanges are allowed for size or item of equal value, subject to availability

  • Customer is responsible for delivery fees related to exchanges unless the item is defective or incorrect

Returns

Approved returns must be requested within three (3) days of purchase or delivery.
Approved returns are issued as store credit only.

Refunds

Refunds are provided only where an item is damaged, unsafe, or defective.
In such cases, a full refund (including delivery fees) will be issued via bank transfer.

Sale Items

Items purchased on sale or promotion are not eligible for return or refund.
Exchanges may be offered at management’s discretion, provided the item is unused, in original condition, and returned within three (3) days with proof of purchase.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Notify us within 24 hours of delivery

  • Provide clear photos or videos of the issue
    Once verified, we will arrange a replacement or store credit at no additional cost.

📩 How to Request a Return or Exchange

Please contact us via:

  • Instagram / Facebook DM

  • WhatsApp or phone: 1-868-313-2472

  • Or email (if applicable)

Include your order number, item details, and reason for the request.